Privacy Policy

Privacy Policy

At NeoVision COL, we are committed to protecting our customers' privacy and ensuring that their personal information is secure. This policy describes how we collect, use, and protect your personal data when interacting with our store.

  1. Information We Collect

We collect the following information when you make a purchase, register in our store, or interact with us:

  • Personal Data: Name, email address, shipping address, phone number.
  • Payment Data: Information required to process payments, such as credit or debit card details (via secure gateways like PayPal or Mercado Pago).
  • Browsing Data: Search history, interactions on the website, and IP address (via cookies).
  1. How We Use Your Information

We use your personal data to:

  • Process your orders and shipments.
  • Provide customer support.
  • Send you updates on the status of your order.
  • Personalize your experience in our store.
  • Send promotions and offers (only if you have given consent).
  1. Sharing Your Information

We do not sell or share your personal data with third parties, except when necessary to:

  • Process payments (e.g., PayPal, Mercado Pago).
  • Manage shipments (logistics and courier companies).
  • Comply with legal requirements.
  1. Cookies and Similar Technologies

We use cookies to enhance your browsing experience. These allow us to:

  • Remember your preferences.
  • Analyze traffic on our website.

You can disable cookies from your browser settings, but this may affect certain functionalities of our store.

  1. User Rights

You have the right to:

  • Access the personal data we have about you.
  • Request correction of inaccurate information.
  • Request the deletion of your personal data (except when necessary to fulfill legal obligations).

To exercise these rights, contact us at neovisioncol@gmail.com.

  1. Data Security

We take security measures to protect your personal information from unauthorized access, loss, or alteration. We use secure payment gateways and encryption.

  1. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with the date of the last update.

Last updated: January 24, 2025.

Contact

If you have any questions or concerns about our privacy policy, contact us at:

Email: neovisioncol@gmail.com